Shipping & Return Policy
Shipping Policy
Thank you for shopping with us! We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- During periods of high order volume, processing times may be slightly longer.
Shipping Methods & Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (where available)
- Overnight Shipping: Next business day (available in select locations)
Please note that delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping charges are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Return Policy
Your satisfaction is important to us.
Eligibility for Returns
To be eligible for a return:
- Products must be unopened, unused, and in their original sealed packaging.
- Return requests must be submitted within 30 days of delivery.
- A valid proof of purchase or order number is required.
Non-Returnable Items
For health, safety, and quality assurance reasons, we cannot accept returns of:
- Opened or used supplements
- Products with broken safety seals
- Clearance or final sale items
- Gift cards
- Items damaged due to misuse or improper storage
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our customer support within 7 days of delivery. Include your order number and clear photos of the product and packaging. We will provide a replacement or refund if the issue is verified.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
How to Start a Return
To initiate a return, please contact our customer support with:
- Your order number
- Your name
- The reason for the return
Our team will provide return instructions and the appropriate return shipping address.
Contact Us
If you have any questions regarding shipping or returns, please contact our customer support team.
Call: 1-833-481-9465
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Local Time)
We appreciate your business and are committed to providing quality products and excellent customer service.